These are technical help contacts and methods you can use during the COVID-19 challenges we are experiencing.

Help Via Email

If you are experiencing high volume to WashU IT’s ithelp@wustl.edu and at the 933-3333 number please contact personnel bellow for support. A time for contacting WashU IT is to put a word in the subject line to help rout the help request to appropriate personnel. Such as help with “Zoom” or “DUO” or “Wustl Key Reset.”

Help with instructional design, teaching tools methods and strategy at large contact:

Richard Viehmann (Canvas, Zoom, Adobe for Architecture)
Dmitri Jackson (Canvas, Zoom, Adobe for Art)

Help with software use noted below plus installations, internet connectivity or any other IT related questions contact:
Richard Viehmann (Canvas, Zoom, Teams, Adobe, VPN, for Art & Architecture)
Bob Chekoudjian (Canvas, Zoom, Teams, Adobe, VPN, for Art & Architecture)

Help via Microsoft Teams

The Sam Fox School has two public Microsoft Teams available for questions. These are public threads that you can post questions at and our team will respond. If you are unable to connect to Microsoft Team them please contact Richard Viehmann. More info about using Microsoft Teams is at this link.

Faculty/TA/IA Instructional Support is at this link.

Student Technology Support is at this link.