Printing Help

Sam Fox School IT only supports AV and Printing. However, we work with WashU IT and Student Technology Services to help in all situations.

Call 314-933-3333 or email to submit questions or issues. You can also go directly to the help ticket system call ServiceNow to submit a ticket. A technology specialist will respond or direct you to the appropriate resource.

Contact us if:

  • A printer is out of ink, paper, or there is a paper jam.
  • You want to install printer drivers.
  • If the ink is out and you would like it changed immediately you can go to the Whitaker Learning Lab and ask a Monitor to assist you. They can also give you and ink cartridge if you would like to change it yourself.

Please help us help you by considering these important tips:

  1. Tell us where you are.
  2. If your request involves a printer, tell us where the printer is located by noting the room number or the printer name.
  3. IT help tickets will be responded to as quickly as possible.