The following is important information for new employees to get you up and running with various school resources. Please note that the first step in the process is to make sure all your paperwork is finalized with Human Resources (HR) before you can access these tools.

Contact our Manager of Financial Operations, Karen Swiney at 314-935-6563 or karen.swiney@wustl to make sure HR paperwork is complete.
Karen will guide you through the process to secure your Wustl Key and email address. A large part of all resource access information is based on your HR profile in the system. We need to make sure that all is in HR correctly from the beginning.

Wustl Key
The Wustl Key is your username and password for all University resources such as email, Human Resource Management Systems, and many other resources. Any time you log into a University secure system, you will need your Wustl Key. Once you complete your I-9, you will be directed to create your Wustl Key during the HR sign up process. Without a Wustl Key, you cannot access email or all other University systems. Please contact Karen Swiney at 314-935-6563 or karen.swiney@wustl with any questions. If you need to change your Wustl Key or have forgotten it, please go to this link.

Email
All are provided with a University email account on Microsoft Office 365 once they complete their paperwork with HR. Upon creating your Wustl Key, you can log into your email by going to this website and using your Wustl Key to use the Outlook Web Application (OWA). All official communication will go to this address and not a personal email such as @gmail.com or @yahoo.com. Please read the How-To section for forwarding email if you prefer to have emails forwarded to your personal email account. Please note that Calendar and other tools come with this service. In the OWA online tool, you can access them by clicking on the square in the upper left of the screen.

Distribution Group
All are entered into “distribution groups” which are the primary way in which the Dean/Director’s offices, as well as other key offices, will send out mass communications. If you do not receive communications within the first few weeks of employment, please contact your respective colleges Dean/Director’s office to check in with administrative support.

Intranet
Once you are set with the basics, there are many other resources for you on our intranet. Take a look at the growing repository of resources for engaged practice, research, technology and much more. Below are some additional basic things to remember in helping your day to day operations.

Sam Fox School IT versus WashU IT
Sam Fox School IT only supports AV and Printing. However, we work with WashU IT and Student Technology Services to help in all situations. Email ithelp@wustl.edu or call 314-933-3333 to submit questions or issues. You can also log in to the online dashboard for technology help at https://wusm.service-now.com. A technology specialist will respond or direct you to the appropriate resource.

Computer Support
The Sam Fox School has all computer support provided through WashU IT. If you have a technical question about your computer you can email ithelp@wustl.edu or call 314-933-3333 to submit questions or issues. You can also log in to the online dashboard for technology help at https://wusm.service-now.com.

Printing
Sam Fox School IT department will connect your computer and assist you with set up as printers must be installed on your specific computer. “Papercut” is the system that tracks all printing and will also need to be installed. Faculty who do not have office spaces and are adjuncts using their computers may print to any of the studio/office area printers but will need to schedule time with Sam Fox School IT to have the relevant printer drivers and PaperCut installed. Please schedule time by emailing the Help Desk at ithelp@wustl.edu. Please note who you are and where we can find you. For specific program/project accounts, please discuss with Sam Fox School IT so they can transfer the funds to your PaperCut account in coordination with the Business Office. Payment options are (a) credit card for personal things or (b) charged to an account such as research account or program and project-specific accounts for the school. Approval documentation will be need.

WiFi
To access Sam Fox School network resources, you must use the wustl-encrypted-2.0 wifi network and log in with your Wustl Key. It is an encrypted connection to all of the Sam Fox School network resources available, including printing.

AV Support
Classrooms are equipped with AV systems in most rooms. Some programs areas have portable AV’s due to space management. Please review the room in advance to make sure you are familiar with the AV as they will differ from room to room. If you need assistance, please contact the Sam Fox School IT Department through the help ticket system to schedule training before you need to use it. You can email for help at ithelp@wustl.edu or call 314-933-3333.

Computer Labs
All have access to labs unless there are classes in the room.

Classes & Classroom
Faculty have access to the WebFac, the central management tool for accessing student roster and knowing where your classes will be held. If you need assistance with this tool and or the using the tool, please contact the Assistant Dean and Registrar, Cris Baldwin, at crisbaldwin@wustl.edu.

Canvas
Canvas is the learning management system at WU. Faculty have access to it at https://mycanvas.wustl.edu/. It provides students with instant access to their grades, syllabi, and schedules. Students can keep in touch with professors and collaborate with peers online, anytime. Canvas also provides mobile apps for phones and tablets.

Additional University Resources
For additional University-level tools, please connect to this link.