Sam Fox is now part of Wustl Print! This means that for undergrads if you are provided with funds from other program areas or from the housing, you can now use it at the Sam Fox School.

All students must still install Sam Fox specific printer drivers to use Wustl Print and PaperCut to print and pay for printing. You must add funds to your account before printing from your own or lab computer.

PaperCut will be added to your laptop computer when you install the printer drivers. The directions vary based on which operating system (OS) you have (Mac or Windows). Follow the appropriate link below for your OS, download the entire folder onto your desktop, and follow the steps.

Printer Installation

Mac
  1. Open your preferred web browser.
  2. Copy and paste this URL into the address bar: https://printing.wustl.edu:9192/print-deploy/client/macos
  3. Press Enter to navigate to the website. The Print Deploy client for macOS will be downloaded.
  4. Navigate to your Downloads folder and locate the downloaded file.
  5. Double-click the file to run the installation wizard.
  6. Follow the prompts in the installation wizard and click Finish when done.
  7.  You will be presented with a login screen to enter your PaperCut username and password.
  8. You will now be able to use the Print Deploy client to choose printers to install and have other printers automatically installed for you.
  9.  Click on Add Printer and add the printer you want 

 it’s important to note that even if users have access to a shared account, they will still need the PaperCut client installed and running on their computer. This is because the PaperCut client is responsible for managing print jobs, tracking usage, and applying print policies, among other things. So, regardless of the type of account, the PaperCut client is a necessary component for the full functionality of the system. Please ensure that the client is properly installed and running at all times for the best printing experience. If you encounter any issues, don’t hesitate to reach out to your system administrator for assistance.

Windows

 

  1. Open your preferred web browser.
  2. Copy and paste this URL into the address bar: https://printing.wustl.edu:9192/print-deploy/client/windows
  3. Press Enter to navigate to the website. The Print Deploy client for Windows will be downloaded.
  4. Navigate to your Downloads folder and locate the downloaded file.
  5. Double-click the file to run the installation wizard.
  6. Follow the prompts in the installation wizard and click Finish when done.
  7. You will be presented with a login screen to enter your PaperCut username and password.

     

  8. You will now be able to use the Print Deploy client to choose printers to install and have other printers automatically installed for you.
  9. Click on Add Printer and add the printer you want 

 it’s important to note that even if users have access to a shared account, they will still need the PaperCut client installed and running on their computer. This is because the PaperCut client is responsible for managing print jobs, tracking usage, and applying print policies, among other things. So, regardless of the type of account, the PaperCut client is a necessary component for the full functionality of the system. Please ensure that the client is properly installed and running at all times for the best printing experience. If you encounter any issues, don’t hesitate to reach out to your system administrator for assistance.

 

If you need a printing refund, please follow the instructions at this link.

Using Computer Labs to Print

Printers and PaperCut are added to all lab computers by default. When you hit “print,” you will be prompted to log in to your Print Deploy account with your WUSTL ID and password. Make sure that you add money to your PaperCut account by going to this link before you print.

Note it’s your responsibility to logout of print deploy before walking away from any system. You must logout

Mobile print system

Note this is just for MFP printing and for non-Washington University systems. This is for computers and mobile devices go here Mobile print setup. You will have to log in to each of the printers with your wustlkey. Please note that this should not be installed on any Washington University-owned system.


Best Practices

Required WiFi Connection

If you are printing over WiFi in Sam Fox School, only use wustl-encrypted-2.0 WiFi network. Using any other WiFi network will result in errant printing charges for print jobs that weren’t yours. If you are on WUSM-secure or eduroam and have Papercut open on your computer, you will receive errant printing charges to your Papercut account. Use only wustl-encrypted-2.0 WiFi.

Instructions for connecting to wustl-encrypted-2.0 WiFi network can be found here.

Plotting from PDF files

Sam Fox School no longer supports plotting from PDF files. Adobe has made changes to their suite of applications which results in inconsistent and unreliable output when plotting from PDF files. We discovered this issue in the fall of 2018 and ever since have discontinued support for plotting from PDF files. What this means is that if you do chose to plot from a PDF and the printout is not what you expected it to be, you will not be eligible for a refund.

Adobe files intended for plotting should be printed from the original program they were created in, this includes InDesign, Illustrator, and Photoshop. Do not export to PDF from these applications with the intent of printing those exported files. PDF formatted files are intended for sending samples over various means for the receiver to review. They were never intended for large format plotting. 

Printing from PDF files to page printers (Canon and Xerox) throughout Sam Fox School is supported. 

Allow enough time
  • Plan for 30 minutes per plot, if you are plotting large prints
  • It may sound like a lot of time, but not if 10 other people are also plotting large files at the same time.Or, there might be five people ahead of you in the queue. The paper roll may need to be changed or toner may run out and need to be replaced.
  • Allowing 30 minutes per plot gives you a buffer to get your files plotted and hung up in time for reviews.
  • For studios with access to one printer, you may also consider using a printer in another building. And during finals, please remember that many other people are printing at the same time.
Flatten all the layers
  • Flattening eliminates the possibility that a layer will suddenly show up in a different level than you thought, based on the monitor view.
  • This also renders any 3-dimensional elements to 2 dimensions so you won’t have errant blocks or lines going across your plot.
  • Remember: the plotter can see the “Z” axis and will try to do something with it.
Embed all elements into your file
  • Yes, the file size will get big … maybe really big. When elements like images and graphics aren’t embedded, the file size will appear to be smaller than it is.

  • What happens when elements are linked, is that the plotter has to go and find all those linked elements, download them, decompress them, and insert them into the referenced location before it can print.

  • If the plotter can’t follow the link to the element or if the process takes too long and times out (maybe something happened while downloading the element), it will produce unreliable results.

  • A blank spot where a linked element is supposed to be, a highly pixelated element where there was a nice hi-res element (because the plotter couldn’t find the linked file and tried to use the thumbnail you had in its spot), or the file may not print at all.

Test for color correctness
  • IT runs internal calibrations on the plotters/printers. This helps keep them printing consistently, but that doesn’t mean they will be anywhere near matching the colors you see on your monitor screen.

  • The only way we could begin to ensure that kind of match would be to calibrate one computer to each monitor and you would only be able to print to that plotter/printer from that one computer. You can imagine the lines and stress that scenario would produce.

  • If it’s critical for the colors to come out a specific way, do a test print and adjust the color settings on your file (and then save them with the file) until they are where you want them.

Learn about color printing

For a reference to color refer to this quick guide.

Color management is both art and science. Monitors, printers, ink, paper, and even the temperature in the room can impact how color hue, value, and saturation appear on the paper. We encourage you to seek further knowledge when managing color, files, printer settings, and paper types. Printers throughout the Sam Fox School are not the same, nor are the colors calibrated to any one computer in the labs.

We recommend you always print a sample and adjust your file in the software to achieve the desired look.

For an in-depth tutorial about color, see InDesign: Color Management.

Get paper pre-approval
  • Get your paper checked. Before you can use your own paper on a SFS printer, it must be pre-approved by someone in IT. 

  • If you decide to bypass this step and something happens to the plotter/printer as a result of using your own paper, you will be charged for repairs … not to mention the inconvenience it could cause fellow students.

  • If you already have paper, bring the packaging (or take a picture of the packaging) and tell IT which device you want to print on. We’ll make an instant determination for you.

  • Better yet, before you spend money on paper that isn’t right for our plotters/printers, get approval from IT.

Size the print correctly
  • In some software programs, you may have to set up to three places to get your plot to print the size you want. If you fail to do so, you may be paying for blank paper or the file will not print at all.

  • See the monitor if you’re not sure if you set everything up correctly. After everything is set correctly, go back and double check all of the settings again.

  • Trust me – it’s worth it! The setting varies from program to program but, it’s worth your time to make sure you’ve got it right.